Last updated: 3 November 2026
Overview
Welcome to Cannaray! The terms "we", "us" and "our" refer to Cannaray. Cannaray operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Cannaray is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other non-waivable statutory rights.
1. Access and account
By agreeing to these Terms of Service, you represent that you are at least 18 years old, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
2. Our products
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis. Our products are food supplements. They should not replace a varied, balanced diet and a healthy lifestyle, and you should not exceed the stated dose.
3. Orders
When you place an order, you are making an offer to purchase and authorize us and our payment processors to charge your selected payment method for the total amount of your order. Cannaray reserves the right to accept or decline your order for any reason at its discretion, subject to applicable law. Your order is not accepted until Cannaray confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Cannaray may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we may attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange in accordance with our Returns and Refunds Policy. This does not limit any rights you may have under applicable law. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
4. Prices and billing
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices include VAT but do not include delivery charges. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms of Service. If there is a conflict between the terms for a promotion and these Terms of Service, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (1) you are authorized to use the payment method you provide, (2) that the information you provide for such payment method is true, correct and complete, (3) charges incurred by you will be honored by the provider of your payment method, and (4) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
5. Shipping and delivery
Except as otherwise stated, we are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. To the fullest extent permitted by applicable law, title and risk of loss pass to you on delivery. We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier delays, natural disasters, severe weather, labour disputes, supply shortages, utility or telecommunications outages, cyber incidents, governmental actions, or other similar events. See our Shipping Policy for more details.
6. Subscriptions
Subscription purchases are also governed by our Subscription Policy.
7. Intellectual property
Our Services, including but not limited to all trademarks, brands, text, images, graphics, product reviews, video, and audio are owned by Cannaray, its affiliates or licensors and are protected by UK and international trademark, copyright and other intellectual property laws. Similarly, the product listings are managed and owned by Cannaray. The purchase or delivery of any product does not grant or confer any intellectual property rights in or to the product, its design, software, or underlying technology. All such rights remain exclusively with Cannaray or the original rights holder. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms of Service grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Cannaray, Shopify or any third party. All rights not expressly granted herein are reserved by Cannaray. Cannaray's names, logos, product and service names, designs, and slogans are trademarks of Cannaray or its affiliates or licensors. You must not use such trademarks without the prior written permission of Cannaray. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
8. Optional tools
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
9. Third-party links
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
10. Relationship with Shopify
Cannaray is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify's systems to deliver the Services. Any sales and purchases you make in our store are made directly with Cannaray. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Cannaray, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Cannaray.
11. Privacy policy
Our Privacy Policy explains how we may collect, use, and disclose certain personal information from your use of the Services. Because the Services are hosted by Shopify, as you browse and interact with the Services, Shopify collects, uses, processes, and stores personal information about your access to and use of the Services, including information about your transaction. Review our Privacy Policy, our Cookie Policy and Shopify's privacy policy for more details.
12. Feedback and reviews
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. You also represent and warrant that: (1) you own or have all necessary rights to all Feedback; (2) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (3) your Feedback will comply with these Terms of Service. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy.
13. Errors, inaccuracies and omissions
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if information is inaccurate, including after an order is submitted. If we cancel an order after payment has been collected, we will issue a full refund.
14. Prohibited uses
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any regulations, rules or laws; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (g) to impersonate or attempt to impersonate any other person or entity; or (h) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services. In addition, you agree not to upload or transmit malicious code; reproduce, resell or exploit any portion of the Services; collect or track the personal information of others; use any robot, spider, scraping, data gathering and extraction tools or automated means to access the Services; or interfere with or circumvent the security features of the Services. We reserve the right to suspend, disable, or terminate your account at any time if we determine that you have violated any part of these Terms.
15. Termination
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Provisions that by their nature should survive termination will continue to apply.
16. Disclaimer of warranties
The information presented on or through the Services is made available solely for general information purposes and is not medical advice. If you have a medical condition, are pregnant or breastfeeding, or take medication, speak to your GP or pharmacist before taking any food supplement. Except as expressly stated by Cannaray, and to the extent permitted by law, the Services are provided "as is" and "as available". Nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 that goods are of satisfactory quality, fit for purpose and as described.
17. Limitation of liability
To the fullest extent permitted by law, Cannaray and our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, and those of Shopify and its affiliates, will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, savings or data, arising from your use of the Services. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of England and Wales.
18. Indemnification
You agree to indemnify Cannaray, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service, (2) your violation of any law or the rights of a third party, or (3) your misuse of the Services.
19. Severability
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service without affecting the validity and enforceability of any other remaining provisions.
20. Waiver; entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals between you and us.
21. Assignment
You may not transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer or assign these Terms and our rights and obligations to another organisation, and this will not affect your rights under these Terms.
22. Governing law
These Terms are governed by the laws of England and Wales. You and Cannaray agree to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and nothing in this section limits any mandatory consumer protection rights that apply where you live.
23. Electronic communications
By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email. You are responsible for keeping your contact information current.
24. Changes to these Terms
You can review the most current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms by posting updates on our website. Changes will not affect orders you have already placed.
25. Contact information
Questions about these Terms should be sent to hello@cannaray.co.uk or via our Contact page.
