Last updated: 3 November 2026
Thank you for shopping with Cannaray. This policy explains how we deliver your order, what it costs and what to expect after you buy.
Where we deliver
We currently deliver to addresses in the United Kingdom only.
Dispatch
Orders placed before 2pm, Monday to Friday, are packed in our UK warehouse and dispatched the same working day. Orders placed after 2pm, at weekends or on UK bank holidays are dispatched the next working day.
Delivery options and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2 to 5 working days | £3.99, free on orders of £35 or more |
| Royal Mail Tracked 24 (next working day) | 1 working day after dispatch | £5.99, free on orders of £70 or more |
Delivery times are estimates from dispatch and are not guaranteed. They can be affected by carrier delays, bad weather or other events outside our control. Next-day orders placed after 2pm on a Friday are dispatched on Monday and usually arrive on Tuesday.
Tracking your order
When your order leaves our warehouse we'll email you a Royal Mail tracking number so you can follow it at royalmail.com. Tracking can take a few hours to update.
Address accuracy
Please check your delivery address at checkout. If you spot a mistake, contact us as soon as possible. We can change the address only before your order is dispatched.
Lost, damaged or delayed parcels
If your parcel hasn't arrived within 5 working days of dispatch for Tracked 48, or 2 working days for Tracked 24, or it arrives damaged, please contact us. We'll work with Royal Mail and, where a parcel is confirmed lost or damaged, send a replacement or give you a refund.
Changes and cancellations
To change or cancel an order, contact us as soon as possible. We can usually help before your order is dispatched. Once it's on its way, please see our Returns and Refunds Policy.
Contact us
Email hello@cannaray.co.uk or use our Contact page.
