FAQs

Cannaray Wellness is a CQC-registered private healthcare clinic helping people take a clearer, more confident approach to their health. From men’s health and medical weight management to at-home blood testing, our clinician-led online healthcare services combine expert guidance, convenience and patient-centred care, all delivered safely in line with UK standards.

Cannaray Wellness is a CQC-registered provider. 

Yes. Cannaray Wellness is a CQC-registered healthcare provider offering safe, clinician-led private healthcare services. Our clinical team includes fully qualified, UK-registered professionals regulated by bodies such as the GMC, NMC and GPhC, so your care is delivered safely and in line with national clinical standards. 

You must be aged 18 or over and based in the UK to use Cannaray Wellness services.

Cannaray sells a range of wellness gummies, wellness capsules and wellness powders designed to support your everyday health and wellbeing. Our products can help support your Sleep, Energy, Muscle Recovery, Brain Function, and Stress Relief, making it easier to find the right supplement for your routine.

Yes, many Cannaray products use recyclable packaging. Our gummy pots are made from recyclable plastic, and our shipping boxes are made from recyclable cardboard. 

Blood test kits contain medical items, so they need a little extra care. Please follow the disposal instructions included in your Cannaray Wellness blood test kit.

Most Cannaray Wellness gummies, capsules and powders are suitable for vegans. The only product in our current range that is not vegan is the Energy Gummy. 

Please check the individual product page or label before purchasing to make sure it suits your dietary needs. 

Yes. Cannaray regularly offers discounts and promotions across selected products on our website, including supplement offers, seasonal promotions, free delivery over £30, newsletter offers and occasional free gift promotions. 

Please note that discount codes and general promotional offers may not apply to all products or services. Prescription-only treatments are not promoted through general discount codes or public promotional offers. Any pricing for clinical services or prescription treatments will be shared clearly at the appropriate point in your patient journey, before you choose whether to proceed. 

For the latest offers, please check the website banner, product pages, your basket and our newsletter sign-up. 

Prescription medicines are dispensed and supplied by our pharmacy partner Mediva, where clinically appropriate following review and approval by a qualified prescriber.  

Cannaray Wellness offers access to prescription-only weight loss treatments for eligible patients, following clinical assessment. 

Our current weight loss treatment prices start from: 

• Wegovy: £122 
• Mounjaro: £169 
• Wegovy Pill:: £122

We believe in transparent pricing. The price you pay will depend on the medication prescribed, your dose, and whether treatment is clinically appropriate for you. 

Prescription-only weight loss medication is only available after review by a qualified prescriber.  

Please find our pricing matrix on the following page: https://cannaray.com/pages/start-your-weight-loss-journey-with-our-questionnaire  

GLP-1 weight loss medication works by helping to regulate appetite and digestion. In simple terms, it can help you feel fuller for longer, reduce hunger and make portion control feel a little less like a full-time job. 

It works best alongside healthy eating, regular movement and clinical support. Cannaray Wellness weight-management treatment is only prescribed after a clinical assessment to make sure it is safe and suitable for you. 

Results vary from person to person, depending on factors such as starting weight, lifestyle, dose, and how your body responds to treatment. 

Some people notice changes in appetite within the first few weeks, while visible weight loss typically develops gradually over time. The most consistent results are seen when medication is used alongside healthy eating and regular physical activity. 

Your Cannaray Wellness clinician will monitor your progress and adjust your treatment if needed to support safe and effective results. 

Once you submit your questionnaire, the Cannaray Wellness clinical team will review your information, including your medical history, current health, and treatment goals. 

If appropriate, we may arrange a short clinical consultation or request a bit more information before making a prescribing decision. This helps us ensure any treatment offered is safe and suitable for you. 

If you are eligible, we will guide you through the next steps to begin treatment. 

Your Cannaray Wellness questionnaire is reviewed by a qualified UK healthcare professional, who checks your medical history, current medications, health conditions and treatment goals. 

Our clinicians follow clinical guidelines to make sure any treatment is safe and suitable for you. If they need more information, they’ll contact you before making a prescribing decision. 

Yes. Consultations are optional in most cases. Sometimes, though, our Cannaray Wellness clinical team may need to speak with you before prescribing treatment. 

This may happen if more information is needed, or if treatment is being considered outside its usual licensed use. It simply helps us make safe, informed decisions and ensure your care is right for you. 

We’ll check in at key points during your Cannaray Wellness weight-management treatment to make sure your medication is still safe, suitable and working well for you. 

Before your next GLP-1 dose or prescription is issued, you may be asked to complete a short follow-up questionnaire. This helps our clinical team review your progress, side effects, current weight and whether your dose should stay the same or change. 

For GLP-1 weight loss treatment, we ask you to upload a photo as part of your Cannaray Wellness clinical assessment.  

This helps our clinicians safely verify key information, such as your weight and eligibility, before prescribing remotely. It’s all reviewed securely by our clinical team and handled in line with UK data protection laws. 

Photo Submission Guidelines 

1. Use a mirror or stable camera setup Avoid angled shots that may distort your appearance.  
2. Full-body image required (neck to knees minimum) We need a clear full-body view for verification purposes, including your face. 
3. Wear fitted clothing Please wear clothing that shows your body shape clearly. Loose or oversized clothing should be avoided. No nude images. 
4. Ensure good lighting and clarity Photos should be well-lit, in focus, and not blurry. 
5. One person only Please ensure you are the only person in the image. 

If your photo is unclear or does not meet the GLP-1 assessment requirements, we may ask you to upload another one. 

Don’t worry - this does not automatically mean you are unsuitable for weight loss treatment. It simply means the Cannaray Wellness clinician needs a clearer photo before continuing your assessment safely.  

Cannaray Wellness offers access to clinically supported weight management services for eligible patients. 

This may include health assessments, at-home blood testing, lifestyle support and, where suitable, prescription weight loss treatment reviewed by a qualified clinician. 

Your weight, height and BMI help the clinician check whether weight-management treatment is suitable and safe for you. 

For some services, this information may need to be verified. It’s not to be nosy - it’s to make sure your clinical assessment is accurate and your care is based on the right information. 

No. GLP-1 weight-management treatments are not suitable if you are pregnant, breastfeeding, or trying to conceive. 

These medications are not recommended during pregnancy or breastfeeding due to a lack of safety data and the potential risk to both mother and baby. If you are planning a pregnancy, you should also stop treatment in advance and discuss this with a healthcare professional. 

Like all medications, GLP-1 weight loss treatment can cause side effects, although not everyone gets them. 

The most common side effects are tummy-related - less glamorous, but good to know. These can include nausea, diarrhoea, constipation, stomach discomfort, reduced appetite and occasional vomiting, especially when starting treatment or increasing your dose. 

Less commonly, some people may experience tiredness, dizziness or reflux. Serious side effects are rare, but if you have severe or ongoing abdominal pain, signs of dehydration or anything that feels concerning, stop taking the medication and seek medical advice promptly. 

GLP-1 medications should be stored in line with the instructions provided on the product package leaflet. 

In most cases, unopened pens should be kept in a refrigerator (2°C–8°C) and not frozen. Once in use, some products may be stored at room temperature for a limited period, but this varies depending on the specific medication, so always check the patient information leaflet supplied with your treatment. 

Keep your medication out of reach of children, avoid direct sunlight or heat, and never use it after the expiry date. If you are unsure how to store your medication correctly, our clinical team or pharmacy partner can advise you. 

You can travel with your weight loss medication, but it needs a little VIP treatment on the way.  

Keep your medication in its original packaging with the prescription label visible, and carry it in your hand luggage if you’re flying. Many weight loss injections need to stay cool, so use a medical cool bag or insulated pouch with ice packs if needed, but avoid freezing the medication. 

Always check the storage instructions for your specific treatment before you travel. If you’re unsure, the Cannaray Wellness clinical team can advise you. 

If your medication arrives damaged, warm or delayed, please do not use it until you’ve had advice. 

Contact the pharmacy or Cannaray Wellness clinical team as soon as possible, and include photos if helpful. They’ll let you know whether the medication is still safe to use or what needs to happen next. 

When you’re due for your next dose, we’ll prompt you to complete a short follow-up questionnaire. Once this has been reviewed and approved by a clinician, your next prescription will be issued and sent to our pharmacy partner for dispensing and delivery. 

If you’re unsure when to reorder or think you may be running low, you can contact our support team for guidance. 

Cannaray Wellness at-home blood tests use the Tasso device, which collects a small blood sample from the upper arm rather than your fingertip. No squeezing, no finger-prick faff. 

 The device is worn briefly on your upper arm and is designed to be gentle, simple and virtually painless, making at-home blood testing feel a lot easier. Most patients find it comfortable and easy to use at home. 

 Preparing for your blood test 

Your kit includes instructions, so please read these carefully before starting. 

• Unless your specific test instructions say otherwise, we recommend that you: 
• Take your test in the morning, between the hours of 7am - 10am. NEVER take your blood test after 10am as this affects the sample.  
• Drink plenty of water beforehand. 
• Post your sample on the same day it is collected. 
• Post Monday to Thursday ONLY, ideally before 10am. 
• Avoid taking your test or posting it close to the weekend or a bank holiday, as delays in transit can affect the sample 

Please see further guidance on  blood test instructions here: https://cannaray.com/pages/blood-kit-instruction 

No.  

For the best chance of successful analysis, please take your Cannaray Wellness at-home blood test Monday to Thursday, then post your sample on the same day it is collected. This helps reduce the risk of postal delays, clotting or sample deterioration. 

Once the lab receives your sample, Cannaray Wellness blood test results are usually ready within 2–5 working days. 

Timings can vary depending on the blood test panel, postage and sample quality, but we’ll let you know as soon as your results are ready. 

If any of your Cannaray Wellness blood test results are outside the standard reference range, they’ll usually be flagged in your report. 

Try not to panic - an abnormal blood test result does not always mean something is wrong. Results need to be understood alongside your age, sex, symptoms, medical history and wider health picture. 

If you’re concerned, please speak to your GP, one of our clinicians, or a qualified healthcare professional. If anything feels urgent, seek medical advice promptly. In an emergency, call 999. 

Sometimes an at-home blood test sample may not be suitable for full analysis. This can happen if the sample clots, the volume is too low, there are postal delays or there’s another sample quality issue. 

If this happens, the lab will check which blood test markers can still be reliably analysed. You may receive partial results, or in some cases, you may need to repeat your Cannaray Wellness blood test. 

Not always. 

If only one or two blood test markers cannot be analysed, you may still receive the rest of your results. 

If several markers fail or your at-home blood sample is rejected, a replacement Cannaray Wellness blood test may be considered in line with our retest policy and terms and conditions. 

To give your at-home blood test the best chance of success, please follow the instructions in your Cannaray Wellness kit carefully.  

A few simple tips can help: drink plenty of water, warm your hands or arm if advised, take your sample in the morning between 7–10am, collect the right amount, gently mix the sample if instructed, and post it the same day, Monday to Thursday only. 

If your sample is delayed, please contact our support team with your order details. 

A delay does not always mean the sample will fail, but it can increase the risk. The laboratory will assess whether the sample is suitable once it arrives. To decrease this risk, post the sample between 7-10am Monday to Thursday only.  

TRT (Testosterone Replacement Therapy) is a medical treatment used to restore testosterone levels in men who have been clinically diagnosed with low testosterone. 

It works by supplementing the body’s natural testosterone, which can help improve symptoms such as low energy, reduced libido, low mood, decreased muscle mass, and difficulty concentrating. 

TRT is only prescribed after a full clinical assessment, including blood tests and a review of symptoms, to ensure it is safe and suitable for you.

You may want to consider a testosterone blood test if you’re experiencing symptoms such as ongoing tiredness, low mood, reduced libido, poor concentration, low motivation, increased body fat or difficulty building muscle. 

 At Cannaray Wellness, we may also use the ADAM questionnaire to help understand whether your symptoms could be linked to low testosterone. 

 Symptoms can give clues, but they cannot confirm low testosterone on their own. A blood test is needed to accurately check your hormone levels and help guide the next step. 

Before starting TRT, you’ll need two testosterone blood test to check whether your levels are low. 

If TRT may be suitable, Cannaray Wellness will then arrange a more comprehensive blood test panel. This may include checks for full blood count, kidney function, liver function, cholesterol and other key health markers. 

These tests help our clinicians confirm what’s going on, rule out other causes of symptoms and make sure TRT is safe and appropriate before prescribing. 

Testosterone levels can go up and down depending on things like time of day, sleep, illness, medication and exercise - basically, your body likes to keep things interesting. 

 A second testosterone blood test helps confirm whether your levels are consistently low, so Cannaray Wellness clinicians can make a safe and informed decision about TRT. 

Yes. TRT can reduce sperm production and may affect male fertility while you are on treatment. 

This happens because testosterone replacement therapy can reduce the body’s natural signals that support sperm production. In some cases, it may lower sperm count and make it harder to conceive. 

If you’re planning to have children now or in the future, please speak to the Cannaray Wellness clinical team before starting TRT. Fertility risks will also be discussed as part of your consultation when starting treatment, so we can talk you through the risks and possible alternatives. 

If you are planning to have children now or in the future, it’s very important to discuss this with our clinical team before starting treatment. We can talk you through the risks and explore alternative options if appropriate. 

Like all medical treatments, TRT can cause side effects, although not everyone will experience them. 

Common side effects may include acne or oily skin, fluid retention, mood changes, increased red blood cell count, and breast tenderness or enlargement. Some men may also notice changes in sleep or energy levels, particularly when starting treatment or adjusting dose. 

Less commonly, TRT can affect fertility by reducing sperm production, and it requires regular monitoring to ensure hormone levels and blood markers remain within a safe range. 

Our clinical team will closely monitor you throughout treatment with regular blood tests and reviews to minimise risks and ensure treatment remains safe and appropriate for you. 

If you start TRT, you’ll need regular blood tests and clinical reviews to make sure your treatment stays safe, effective and properly dosed. 

 Monitoring is usually more frequent at the start of testosterone replacement therapy, then may be spaced out once your hormone levels, symptoms and key health markers are stable. 

Your reviews and monitoring blood tests are important for safety. 

If you miss a required review or test, your treatment may be paused or delayed until the clinician has the information needed to confirm it remains safe to continue. 

Yes, you can transfer to Cannaray Wellness from another TRT provider. 

We will need your previous clinic to provide relevant medical records, including your current treatment details and recent blood test results. These will be reviewed by our clinical team to ensure your treatment is appropriate and safe to continue. 

In most cases, this allows us to avoid repeating a full initial assessment, although additional information or updated blood tests may be requested if needed. Our clinical team will guide you through the transfer process and confirm the next steps once your records have been reviewed. 

Your Cannaray Wellness order delivery may vary depending on what you’ve ordered. Prescription medicines are dispensed and delivered by our pharmacy partner.  

Please use your tracking link for the latest delivery update. If your parcel looks delayed or you need a hand, contact Cannaray Wellness support with your order number. 

We currently ship within the UK only.

We accept all major credit and debit cards including Visa and Mastercard.

We offer standard and next business day delivery options. 

Delivery timings and cut-off times may vary depending on the day your order is placed, bank holidays and the type of product ordered. 

Returns depend on what you’ve ordered - not all Cannaray Wellness products can be returned. 

Blood test kits cannot be cancelled once dispatched due to their personalised and medical nature. Prescription medication also cannot usually be returned once dispensed. 

If your product, blood test kit or prescription medication arrives faulty, damaged, delayed or incorrect, please contact Cannaray Wellness support or the dispensing pharmacy with your order details and photos, and we’ll help look into it. 

Please try resetting your password using the email address you used to place your order or complete your assessment. 

If you still cannot access your account, contact our support team and include the email address linked to your order. In some cases, an account may already exist under your email address, and we may need to resend your portal link or help reset your access. 

Please check your junk or spam folder first. 

If you still cannot find the link, contact our support team with your full name and the email address used for your order or assessment, and we will look into this for you. 

For portal access, order questions, blood test kit support, delivery updates or account issues, please contact Cannaray Wellness support. 

For clinical questions about your prescription, treatment suitability, dosing, side effects or medical concerns, please contact the clinical team using the details provided during your patient journey. 

If you experience mild side effects, please contact the clinical team for advice. 

If your symptoms are concerning, worsening, interfering with daily life or you are unsure what to do, contact the prescribing clinician promptly. 

If you experience severe symptoms, signs of an allergic reaction, chest pain, severe abdominal pain, breathing difficulties, vision changes, a prolonged or painful erection, or you feel seriously unwell, call 999 or attend A&E immediately. 

For non-clinical questions, such as order tracking, portal access, blood test kit support, delivery issues or general service questions, please contact Cannaray Wellness support.

With your consent, Cannaray Wellness may share relevant information about your care with your GP. 

This helps keep your medical records up to date and supports safe, joined-up treatment. We’ll only contact your GP where appropriate and in line with clinical best practice and UK data protection requirements. 

Cannaray Wellness takes your health data seriously. 

Your personal and medical information is handled in line with UK data protection requirements and only accessed by authorised people who need it to support your care or service. 

We will not use your health data for marketing unless you have given the right consent. 

If you are unhappy with any part of your Cannaray Wellness experience, please contact us via our Support Email and we’ll look into it. it. 

If your complaint is about clinical care, prescribing or treatment, it may need to follow the clinical complaints process - but don’t worry, we’ll guide you to the right route. 

If you are experiencing severe symptoms, feel seriously unwell, or think you may need urgent medical help, call 999 or attend A&E. 

Please do not wait for an email response in an emergency.